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Most Recent Questions
Recent Question:
where can I buy sheets for the preferred position 2 in 1 bassinet??
Recent Question:
Is the creampuff pattern still available anywhere?
Recent Question:
Can I still purchase just the replacement fabric skirt piece and canopy? the vibrating music piece attatchement?
Recent Question:
Matress replacement
Recent Question:
model#18165-We/Fr
Questions with Most Recent Answers
Question:
where can I buy sheets for the preferred position 2 in 1 bassinet??
Question:
Can I still purchase just the replacement fabric skirt piece and canopy? the vibrating music piece attatchement?
Question:
Is the creampuff pattern still available anywhere?
Question:
removing hood to wash it
Question:
model#18165-We/Fr

Customer Questions & Answers for
Bassinets

Customer Questions & Answers
217 Questions
 | 
230 Answers
Bassinets Page

Questions & Answers for Bassinets

Question

How to put together?

We have a Rocking Bassinet, Royal Suite.
How do we put it together?
Age: 55 - 64
About me: Grandparent
asked 4 years, 1 month ago
by
Sandie
on Bassinets
+6points
6out of 6found this question helpful.
1 answer
Answers
answer 1
Find the model # of your product by locating the Date of Manufacture sticker usually located on the metal tubing. Using the model # you can either contact our customer service for new instructions at (800) 453-7673 or at customerservice@kolcraft.com. You also may be able to pull up the instructions on our website under "Product Instructions" in our Customer Service section.
Age: 35 - 44
answered 4 years, 1 month ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question

i have a kolcraft bassinet from my first baby but wanted to change the bedding. Do you sell a new liner and hood?

Age: 25 - 34
About me: Parent
asked 4 years, 1 month ago
by
kate
 - weymouth, ma
on Bassinets
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kate,

Depending how old your bassinet is - our customer service department may be able to sell you replacement bedding for your model. Find the model # of your bassinet which is located on the Date of Manufacture sticker located on the metal tubing. Then contact our customer service at (800) 453-7673 or at customerservice@kolcraft.com.
Age: 35 - 44
answered 4 years, 1 month ago
by
Kolcraft Staff
-1point
0out of 1found this answer helpful.
Question

where can i buy a replacement wheel?

we lost one when we put in storage after the first baby.
Age: 19 - 24
About me: Parent
asked 4 years, 1 month ago
by
ccmomma
 - ky
on Bassinets
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
For replacement parts, please contact our Customer Service Department at 800.453.7673 or at customerservice@kolcraft.com. Thank you.
Age: 35 - 44
answered 3 years, 1 month ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question

I have a older bassinet and want to replace the mattress. Can I?

Age: 55 - 64
asked 4 years, 1 month ago
by
Anonymous
on Bassinets
+11points
12out of 13found this question helpful.
1 answer
Answers
answer 1
To order a replacement mattress, please contact our customer service at (800) 453-7673 or at customerservice@kolcraft.com. Depending on how old the bassinet is, they may still have replacement parts. Be sure to find the model # of your bassinet before contacting customer service - it will be located on a Date of Manufacture sticker located somewhere on the tubing. For safety reasons, ONLY use the mattress designed for this specific model.
Age: 35 - 44
answered 4 years, 1 month ago
by
Kolcraft Staff
+5points
8out of 11found this answer helpful.
Question

how do I get an instruction manual for a 2004 light vibes rocking bassinet

Age: 55 - 64
asked 4 years, 1 month ago
by
Anonymous
on Bassinets
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm a Kolcraft representative - Find the model # of your bassinet - it will be located on a Date of Manufacture sticker which is on one of the metal tubes. Once you have the model #, you have a few options: 1) Go to Kolcraft.com and under Customer Service go to Product Instructions. It will let you pull up your model # and find the instructions for you. 2) Call our customer service line at (800) 453-7673 3) Send an email to customerservice@kolcraft.com.
Age: 35 - 44
answered 4 years, 1 month ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question

Have an older bassinet need to replace the clothing on top and the bottom

Model# 18167-we
order#74639
Date of manufacture- Feb2001
Age: 25 - 34
asked 4 years, 1 month ago
by
Anonymous
on Bassinets
+9points
9out of 9found this question helpful.
1 answer
Answers
answer 1
Unfortunately we do not have replacement soft goods for a bassinet that old.
Age: 35 - 44
answered 4 years, 1 month ago
by
Kolcraft Staff
-1point
3out of 7found this answer helpful.
Question

Can I purchase the mobile only?

Age: 35 - 44
asked 4 years, 1 month ago
by
Anonymous
on Bassinets
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For replacement parts, please contact our Customer Service Department at 800.453.7673 or at customerservice@kolcraft.com. Thank you.
Age: 35 - 44
answered 3 years, 1 month ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question

I have light vibes bassinet but need the 'vibrator music' part. Can I order one?

Please tell me where I can order the vibrator music part for the light vibes bassinet.
Age: 45 - 54
About me: Grandparent
asked 4 years ago
by
Vickie
 - Okla.
on Bassinets
-2points
1out of 4found this question helpful.
1 answer
Answers
answer 1
Yes - first find the model # for your product which is located on a date of manufacture sticker/tag (usually on the tubing). Then contact our customer service at (800) 453-7673 or customerservice@kolcraft.com.
Age: 35 - 44
answered 4 years ago
by
Kolcraft Staff
+5points
7out of 9found this answer helpful.
Question

How do I get the bedding off the hood of our older 9 yr. old bassinet to wash it??

Our bassinet is a tender vibe from 2001. How do I take the bedding material off the hood part to wash it? Thanks for your help.
Age: 45 - 54
About me: Grandparent
asked 4 years ago
by
Grandma Loop
 - Michigan
on Bassinets
+34points
36out of 38found this question helpful.
1 answer
Answers
answer 1
If you can find the model # of the bassinet (usually located on a date of manufacture sticker on the tubing) - you can contact customer service for instructions (800-453-7673 or customerservice@kolcraft.com). Or go to Kolcraft.com and find "product instructions" under customer service - you can use the model # to pull up old instructions.
Age: 35 - 44
answered 4 years ago
by
Kolcraft Staff
+9points
14out of 19found this answer helpful.
Question

I have a 2007 cuddle n care bassinet and cannot figure out how to put the inside material back together?

Age: 25 - 34
About me: Parent
asked 4 years ago
by
TD
 - Minnesota
on Bassinets
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
To inquire about replacement parts, please contact our customer service department at 800.453.7673 or customerservice@kolcraft.com. Before calling, find your model # which is on the date of manufacture sticker located on the tubing.
Age: 25 - 34
answered 4 years ago
by
Kolcraft Staff
-2points
0out of 2found this answer helpful.