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Questions & Answers for Strollers
Question
Do you make or can you recommend sun visors from another manufacturer, and rain covers for the contours tandem stroller?
Age: 25 - 34
About me: Parent
asked 1 year, 9 months ago
on Strollers
by
PAPI
- NYC
-1point
1out of 3found this question helpful.
2 answers
Answers
answer 1
I did find a standard rain cover that works with this stroller - It was a generic brand that I got for $18 in Segal's for Children in Oregon. I was even able to put it on with the seats facing eachother and one reclined. When you look for a cover, make sure you have the stroller with you and see if you can try it out :)
Age: 35 - 44
About me: Parent
answered 1 year, 5 months ago
by
Carol
- Oregon
0points
0out of 0found this answer helpful.
answer 2
There are no sun visors or rain covers designed specifically for our strollers. We have seen rain covers for tandem strollers, but we do not know if or how they fit our Contours Tandem stroller.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
-6points
1out of 8found this answer helpful.
Question
Need a new stroller wheel
Hi.One of my hind wheels in Jeep® Liberty Limited stroller broke and I would need to buy a new one.would it be possible to buy it from you??
Age: 35 - 44
asked 1 year, 9 months ago
on Strollers
by
Anonymous
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can order from our customer service. Customerservice@kolcraft.com or 800.453.7673.
Thank you!
Thank you!
Age: 35 - 44
About me: Other
answered 1 year, 9 months ago
by
Kolcraft Staff
- Chicago
-1point
0out of 1found this answer helpful.
Question
Do you sell a tray/cupholder for the Contour Tandem (Like you have on the contour single stroller)
I have the Contour Tandem in Twilight & it's great. The only drawback is that it doesn't have a cup holder or snack tray for the child seats. The bars in front of the kids come out - do you sell any tray/cup combination that I can put there? It would make the stroller that much better! Thank you!
Age: 25 - 34
About me: Parent
asked 1 year, 9 months ago
on Strollers
by
Anonymous
- Hollywood, FL
+7points
7out of 7found this question helpful.
1 answer
Answers
answer 1
Hello - Due to safety standards, we were unable to design cup holder/snack trays for the Contours Tandem.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
+8points
8out of 8found this answer helpful.
Question
Are you every going to make the Jeep Liberty stroller in the color pink?
Age: 25 - 34
About me: Parent
asked 1 year, 9 months ago
on Strollers
by
Kelly
- Michigan
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Cherokee Sport comes in black and pink...
Age: 19 - 24
answered 1 year, 9 months ago
by
Anonymous
+1point
1out of 1found this answer helpful.
Question
another way to close the stroller
the handle of my stroller broke where i used to fold the stroller. So, how else can i fold it down?
Age: 25 - 34
About me: Parent
asked 1 year, 9 months ago
on Strollers
by
Anonymous
- Clovis NM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our Customer Service team will be happy to help you. They can be reached at 800-453-7673, 8 am-6:45 pm Monday – Thursday, or 8 am-3:30 pm Friday, Eastern Standard Time, or at customerservice@kolcraft.com
Please have the following available when you call:
1.Product model number
2.Date of manufacturing
If you are emailing us please include the above information as well as:
1.Your name
2.Address
3.Phone number
4.A brief synopsis of what the issue is so we can quickly and accurately resolve it
Thank you for your question!
Please have the following available when you call:
1.Product model number
2.Date of manufacturing
If you are emailing us please include the above information as well as:
1.Your name
2.Address
3.Phone number
4.A brief synopsis of what the issue is so we can quickly and accurately resolve it
Thank you for your question!
Age: 25 - 34
answered 1 year ago
by
Anonymous
0points
0out of 0found this answer helpful.
Question
I have an umbrella stroller, but lost the clip that holds it together when closed. Could I buy a clip to replace it? THANKS!
Age: 25 - 34
About me: Parent
asked 1 year, 9 months ago
on Strollers
by
Karen
- Plymouth, MI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact our customer service at (800) 453-7673 or at customerservice@kolcraft.com to check if this part is available.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
+1point
1out of 1found this answer helpful.
Question
can you buy new rubber hand supports for the double lightweight stroller
Age: 55 - 64
About me: Grandparent
asked 1 year, 9 months ago
on Strollers
by
Marguerite
- New York
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To inquire about replacement parts, please contact our customer service at (800) 453-7673 or customerservice@kolcraft.com. Find the model # on your stroller to make the process easier. It should be located on a date of manufacture sticker, located on the tubing.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question
my radio stopped working. what can i do to get it fixed?
i was jogging and spilled juice on my radio.
Age: 25 - 34
asked 1 year, 9 months ago
on Strollers
by
Anonymous
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact our customer service at (800) 453-7673 or customerservice@kolcraft.com to ask about a replacement part. To make the process easier find the model # of your stroller on the date of manufacture sticker usually located on the tubing.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question
Is there something to turn the tandem into a sit and stand stroller?
Age: 35 - 44
About me: Parent
asked 1 year, 9 months ago
on Strollers
by
Jen
- Baltimore
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, we do not have a mechanism that would convert any of our strollers to a sit and stand.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
0points
0out of 0found this answer helpful.
Question
Is there a longer seat available?
We love the tandem stroller. But my 21 month-old granddaughter is already too long for the seat. The lower bar hits above her ankles. We hope there is a replacement seat we can purchase so the stroller will work as the babies get older.
Age: 55 - 64
About me: Grandparent
asked 1 year, 9 months ago
on Strollers
by
Pam
- California
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
Unfortunately, we do not have a larger seat available.
Age: 35 - 44
answered 1 year, 9 months ago
by
Kolcraft Staff
-1point
1out of 3found this answer helpful.