Looking for Answers about Sesame Street Sesame Street® Elmo® Activity Walker?

Yes. Please contact our customer service department for replacement parts at (800) 453-7673 or at customerservice@kolcraft.com.

Release the front leg from the base by pressing the button on the inside of the base and pulling up. Fold the leg under the tray and then rotate the tray downward. To complete the fold, release the rear legs from the base by pressing the vertical release buttons on the inside of the base. For more detail (with illustrations) you can pull up the instruction booklet from the Customer Service page of the Kolcraft website. Under "Instructions" find the "SW004" in the drop down menu and you can open the instruction booklet. For further assistance, please contact our Customer Service Department at 800.453.7673 or customerservice@kolcraft.com. Thank you.

We do not recommend removing the friction pads under the base. Those are placed there to prevent the walker from moving down steps. They are required by safety standards. Thank you.

There is a seat pad adjustment on the bottomside of the seat. You can lower the seat pad so that children can reach the floor. If your child still doesn't reach the floor, please contact our Customer Service Department at 800.453.7673. Thank you.

Yes. Please contact our Customer Service Department at 800.453.7673 or at customerservice@kolcraft.com. Please explain what happened to the wheels so that we may investigate the issue. We apologize for any inconvenience. Thank you.

You should convert the Elmo Tiny Steps to a walk-behind once your child begins to walk on their own. The walk-behind should help provide stability when they begin to take those first steps on their own. For further assistance, feel free to contact our Customer Service Department at 800.453.7673 or at customerservice@kolcraft.com. Thank you.

Yes. For replacement parts, please contact our Customer Service Department at 800.453.7673 or at customerservice@kolcraft.com. Thank you.

For replacement parts inquiries, please see the replacement parts section on Kolcraft.com under Customer Service. Or contact our Customer Service Department directly at 800.453.7673 or at customerservice@kolcraft.com. Thank you.