Looking for Answers about Kolcraft Tender Vibes® Rocking Bassinet?

For a replacement mattress for your model, please contact our customer service at (800) 453-7673 or at customerservice@kolcraft.com. Before calling, find the model # of your bassinet which will be located on a date of manufacture sticker located on the metal tubing.

Hello! To get instructions and important warnings, please find the model # of your bassinet. The model # is located on the date of manufacture sticker which is located on the metal tubing of the bassinet. Once you have your model #, you can do one of the following to get instructions: 1) Call Kolcraft Customer Service at (800) 453-7673 2) Email Kolcraft Customer Service at customerservice@kolcraft.com 3) Go to http://www.kolcraft.com/customer-service/product-instructions/ and find your model # in the drop down list to open the instructions on your computer.

Yes. To inquire about replacement parts, please contact our customer service department at 800.453.7673 or customerservice@kolcraft.com. Before calling, find your model # which is on the date of manufacture sticker located on the tubing.

To inquire about replacement parts, please contact our customer service department at 800.453.7673 or customerservice@kolcraft.com. Before calling, find your model # which is on the date of manufacture sticker located on the tubing.

None of our current bassinets are designed to be elevated in any manner. Any attempt to elevate the mattress can compromise the safety of the product. If you are concerned about acid reflux, I've heard the Fisher-Price Newborn Rock & Play Sleeper provides a good inclined sleep surface. It can be found on babiesrus.com and most major websites.

We appreciate your desire for a different type of mattress, but at this time we do not offer any mattresses other than that supplied with the product. Please realize though that all of our products, including this mattress, are extensively tested for child safety and exceed all regulatory requirements. There is a lot of misleading information about chemicals and products on the internet these days, but we respect the fact you would prefer a different type of mattress. Please understand though that purchasing a mattress other than the one provided is not recommended as it could cause a hazardous condition that could lead to serious injury to your child. Thank you.

No. This bassinet is not part of a recall.